Introduction
Welcome to Mason (the “App”), operated by __COMPANY_NAME__ ("we", "us", "our"). This Privacy Policy explains what information we collect about you, why we collect it, how we use it, who we share it with, and the choices and rights you have regarding your information.
Scope
This policy applies to information collected when you use the Mason mobile app, our customer support, and related services. It does not apply to information collected offline or through third-party websites or services not controlled by us.
Information We Collect
1. Information you provide directly
- Account details: name, phone number, email address, password (hashed) used to create your account.
- Verification data: OTP codes, identity information you provide for KYC (if applicable).
- Shipping & billing: delivery address, GST/PAN details (for invoicing), and other payment-related information you enter.
- Support and communications: messages, order notes, and feedback you send to us.
2. Information collected automatically
- Device & usage data: device model, operating system, app version, unique device identifiers, IP address, crash reports, and analytics about how you use the app.
- Location data: approximate or precise location, if you grant location permission. This helps with delivery estimates and nearby vendor discovery.
- Logs & diagnostic data: error logs, performance metrics, and other system-level data collected to maintain and improve the app.
3. Payment information
We use third-party payment processors to handle payments. When you make a purchase, payment details (e.g., card number) are processed directly by the payment processor and are not stored on our servers, except for limited information required for bookkeeping (transaction ID, amount, payment method type).
Why We Collect Your Data (Purposes)
We collect and use information for the following purposes:
- To provide and operate the App: process orders, deliver materials, manage your account, and show product availability.
- Authentication & security: verify your identity via OTP, protect your account, and prevent fraud.
- Payments & invoicing: process transactions, generate GST-compliant invoices, and handle refunds.
- Delivery & logistics: share delivery address and contact details with courier partners to fulfil orders.
- Customer support: respond to inquiries, handle returns, and resolve disputes.
- Improvements & analytics: analyze usage to improve app performance, add features, and personalize your experience.
- Legal & compliance: comply with applicable laws, tax regulations, and to enforce our terms of service.
Authorization & Legal Basis
By using Mason and providing your information, you authorize us to use your data for the purposes described in this policy. Where required by law (for example under GDPR), we rely on one or more lawful bases to process your personal data, including:
- Performance of a contract: processing necessary to fulfill your order and provide services you requested.
- Consent: when you give explicit permission, e.g., for marketing communications or precise location access — you can withdraw consent at any time.
- Legitimate interests: for fraud prevention, improving the app, and protecting users, provided your rights are not overridden.
- Legal obligation: processing required to comply with laws, tax, or court orders.
How to withdraw authorization / consent: You can withdraw consent for marketing or location at any time from your profile settings or by contacting us at __CONTACT_EMAIL__. Withdrawing consent will not affect processing that occurred before withdrawal or processing required by law.
How We Share Data
We may share your information with:
- Service providers: payment processors, SMS/OTP providers, cloud hosting, analytics and crash-reporting providers that help run the app.
- Logistics partners: delivery companies and vendors to fulfill orders (they receive only the data necessary for delivery).
- Legal & regulatory authorities: where required by law or to respond to lawful requests.
- Business transfers: in connection with a merger, acquisition, or sale of assets (we will notify users where feasible).
We require our partners to handle personal data securely and only for permitted purposes.
Third-Party Services & Links
The app uses third-party APIs and SDKs (for payments, analytics, maps, crash reporting). These third parties have their own privacy policies and practices. We recommend reading their policies before using their services through our app.
Security
We implement reasonable security measures to protect your personal information, including encryption of data in transit (TLS) and industry-standard practices for storing sensitive data. However, no method of transmission or storage is completely secure — we cannot guarantee absolute security.
Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods may depend on the type of data and legal requirements (for example, tax records and invoices are kept as required by law).
Your Rights & Choices
Depending on your jurisdiction, you may have rights such as:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Request deletion (subject to legal exceptions).
- Object to or restrict certain processing.
- Request data portability.
- Opt-out of marketing communications.
To exercise these rights, contact us at masonshop@gmail.com. We may need to verify your identity before fulfilling requests.
Children
Mason is not intended for children under 13 (or the local minimum age). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.
International Transfers
Your information may be processed or stored in countries other than your residence. We will take reasonable steps to ensure adequate protection where required by law (for example, using standard contractual clauses).
Changes to This Policy
We may update this Privacy Policy from time to time. We will indicate the date of the last revision at the top. Significant changes will be communicated via the app or email where feasible.
Contact Us
If you have questions or requests about this Privacy Policy, please contact:
__COMPANY_NAME__
Email: masonshop@gmail.com
Address:kamarajar. colony. kodambakkam 600024